United Van Lines Complaints and Reviews

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United Van Lines
Main address: One United Dr. 63026 St. Louis MO
800-325-9970, 800-948-4885, , http://www.unitedvanlines.com/PublicApplications/webforms/viewCustomerService.do
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  • Aug 18, 2011
  • Building Services - Moving, Storage
  • New York, New York
  • Movers
  • 1
  • 1
  • 68

I hired United Van Lines to move my goods from Houston to New York. It was the worst experience ever. To begin with, they scheduled the delivery one day, but it never arrived. We called them back, and they scheduled to make the delivery two days later, but the goods did not arrive again. This time, without even notice. Even worst, the agents Trease Sinclair and Karyn Cloyd would not respond our... Read more

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  • Jul 17, 2011
  • Shipping
  • Los Angeles, California
  • 2
  • 2
  • 117

These guys should be turned into the better business bureau. Do NOT use them. I was moving everything from one storage locker to another, from Washington to Calif. I provided them with a detailed spreadsheet of what was in the locker. Once they got to the locker, two hours late, they DOUBLED my estimate, which was contractually not to exceed 10% of the quote. They not only did not honor... Read more

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  • Jun 15, 2011
  • Shipping
  • Newark, New Jersey
  • Moving Company
  • 1
  • 1
  • 39

United Van Lines broke the legs off a buffet server during a long distance move. They alleged the legs were broken when they picked this up. This is a total lie. The legs were broken by the crew that picked up the piece and brought it into storage. The delivery crew told us when they picked up the furniture from storage it was they only piece in my shipment still wrapped in blankets. They... Read more

Was this review helpful? 2 1

     

  • Jun 13, 2011
  • Transportation and Delivery
  • Fort Belvoir, Virginia
  • Moving
  • 2
  • 2
  • 91

Complaint Description: On 6-9-1011, I was contacted by Mr Robert Igneri to discuss plans for my upcoming military move. I spoke with Mr Igneri and informed him that I had already found a company and had placed a deposit of 200. He asked how much I had paid for the move to which I replied 1400. Mr Igneri stated "baby I can beat that price by 100 dollars and I am good looking." He also stated that... Read more

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  • Nov 09, 2008
  • Shopping
  • Jacksonville, Florida
  • 1
  • 1
  • 53

First off pack crew, loading crew both showed up hours late. Our sales person (Caroline) assured us we would have no problems, Well found out talk was cheap, Services we requested like having certain items, pictures crated were never set up or done. After she once again promised us the service. Due to her not setting up the service, we had several pictures broken, and furniture we wanted... Read more

Was this review helpful? 4 2

     

  • May 07, 2008
  • Transportation and Delivery
  • Denver, Colorado
  • Moving Service
  • 2
  • 2
  • 43

In March 2008 I hired Wade Odell, a United Van Lines agent in Midland Park, NJ, to move me from Lyndhurst NJ to Denver CO. I interviewed 4 movers and specifically choose Wade Odell due to their affiliation with United Van Lines. The movers arrived 1 ½ days late. They didn’t call, I had to call them several times. The truck that arrived was a Mayflower truck, not a United truck (I... Read more

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