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Moved from NYC to Charlotte, NC was told items would stay on the same truck which was not true. Once in Charlotte they sent 3 men who hardly spoke English, so I didn't realize a box of expensive dishes were missing until I unpacked. All of my wall units were broken at the top, the mirror had fallen off the unit, the glass door was broken. My treadmill was taken apart and dropped now it's not working at all. Over $6,000 in damages and they sent me a check for $186.00.. They are the worst movers in the business... They are also called... Read more

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United Van Lines/Igo Moving and Storage has lied, tried to cheat me and all the while my husband's company paid for the move. I will not let my story go unheard. Steve Nogg flat out is a liar. #fedupinarizona Add comment

United moved our neighbor on December 31, 2014. Mover parked his van in front of our house, which isn't great for us, but it's understandable, because the van was long. This next action, however, was not understandable: The mover let his dog out of the cabin, and into our yard. I watched as the dog pooped. Mover did not clean it up. In our part of the country, dog owners are expected to clean up after their dog. At the minimum, this disgusting mover should have had the dog *** in our neighbor's yard! Not cleaning up after your dog is... Read more

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United employees while in uniform often congregate (just about everyday) on the street where I live. They use the company trucks for personal use - mostly shipping drugs, etc... The often deal and use drugs on the street, while in uniform. I had a couple of issues with them, often calling the police, but there wasn't much the police can do about it, since there's no property damage done to us. They also drive and park the company trucks unsafely on our street and at one time yelled profanity at me, while inside the company truck and also... Read more

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i moved to texas from mass recentley the salesman quoted me a price including the amount of boxes needed to be packed and a weight of 8000 lbs the packers who were great packed 180 boxes i was quoted 72 my shipment weighed 14000 lbs they screwed me n destroyed 3antique furniture items plus the crew leader smelled like a brewery plus delivery was 4 days late! only good workers were packers thanks glenn mike n paul but *** the rest of them i hear this is a common occurance with these bastards im going with another van line in the future Read more

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WARNING!! DO NOT USE UNITED MOVERS! We moved from AL to FL in June. Our entire 17,000lbs. of everything we owned sat on a hot, humid truck for WEEKS before it was unloaded and then a water leak was discovered. I was refused seeing my things by Suddath in Clearwater. Everything on that truck was a perfect breeding ground for mold spores. United in St. Louis HQ encouraged me to sue them and told me I would run out of money way before they did!! Refused mold testing and every day is still a fight almost 6 months later. Tried to get me to take... Read more

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I just moved from Florida to New York and decided to use a moving company. I decide using a big name moving company would be the most reliable. IT WAS NOT. I chose to have my boxes and furniture placed in a crate of its own at the recommendation of the company to ensure all items would arrive at the same time. Once the crate was taken from Jacksonville, it was stored in storage until it was pick up time. On the day it was suppose to arrive to New York, I got a call letting me know that the crate had never been picked up from the Jacksonville... Read more

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Consumer's Original Complaint : Price for service was changed 4 times. By the time it as changed the last time, I had no choice but to stay with Brooks Transfer and Storage/United. Poor customer service. Order number is U0598-00160-4. I moved from Williamsburg to Rocklin to help my daughter and grandson, I am a widow for two years. I packed furniture and drove myself in a Penske truck (good company, by the way) but wanted a van for my Jeep as it is low-mileage and a 2012 and I did not want to have to replace it. I wanted a company with a good... Read more

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Warning - don't believe your contract. A) will deliver outside guaranteed window b) despite "full replacement guarantee" - on my 60 items destroyed - are offering me about $.10 on the dollar. File a complaint with the US Department of Transportation - easy to do online! I have been in contact with numerous layers of mangement - Including the President and COO office and failure to deliver or deliberate destruction of property does not seem to concern them. They loaded my goods on a truck - without permission, unloaded them - and only... Read more

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My experience with United Van lines was horrid. The company mission statements states they provide “superior service to every customer, every time, creating customers for life” First of all they fumbled the ball by not meeting the agreed delivery date. After being notified the agreed delivery date would not be met, I was assured three more dates that my household good would be delivered. Today is the fourth promised date, still no definite arrival for today either. My hopes have been crushed too many times. I would sum up their service... Read more

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