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  • Sep 19, 2014
  • Moving and Storage
  • Dallas, Texas
  • Damaged Items
  • 164
  • REVIEW RATING 4/5

Warning - don't believe your contract. A) will deliver outside guaranteed window b) despite "full replacement guarantee" - on my 60 items destroyed - are offering me about $.10 on the dollar. File a complaint with the US Department of Transportation - easy to do online! I have been in contact with numerous layers of mangement - Including the President and COO office and failure to deliver or... Read more

Was this review helpful? 1 0

  • Dec 17, 2013
  • Airlines
  • Corvallis, Oregon
  • Delivery Date
  • 1
  • 1
  • 165
  • REVIEW RATING 4/5

My experience with United Van lines was horrid. The company mission statements states they provide “superior service to every customer, every time, creating customers for life” First of all they fumbled the ball by not meeting the agreed delivery date. After being notified the agreed delivery date would not be met, I was assured three more dates that my household good would be delivered. ... Read more

Was this review helpful? 3 0

  • Feb 06, 2013
  • Transportation and Delivery
  • Castle Rock, Colorado
  • 4
  • 4
  • 139
  • REVIEW RATING 4/5

United moved us (military move) from New Orleans to Castle Rock, CO. The pakcers did not properly mark boxes. The loaders forgot boxes/wrapping for TVs, mattresses, and other items. The loaders did NOT secure the load; it toppled enrout. Our costs are over $10,000 in damages. This all happened in May 2012. It is now February 2013, and we STILL do not have resolution. ALL EFFORTS TO CONTACT... Read more

Was this review helpful? 5 3

  • Jan 27, 2013
  • Shipping
  • Evergreen, Colorado
  • 3
  • 3
  • 167
  • REVIEW RATING 5/5

United Van Lines and UniGroup has refused repeatedly to correctly process and appropriately compensate my 83-year-old mother for a legitimate claim for loss under a Full Replacement Value Coverage we purchased from United Van Lines when moving her from Texas to Colorado in March of last year. We have addressed this issue with over a dozen employees of United Van Lines, from the salesman who... Read more

Was this review helpful? 7 4

  • Oct 28, 2012
  • Transportation and Delivery
  • Denver, Colorado
  • Moving Company
  • 2
  • 2
  • 92
  • REVIEW RATING 3/5

In Lafayette, CO, at 2:15 PM, a united van lines driver ran a time red light and almost hit me. I had to slam on my brakes to avoid a collision. I did not catch the license plate, but I did see what seemed to be an ID number On the back door. The number was 604078. The driver seemed to have only barely noticed the fact that he ran a red light and almost hit at least two cars. In avoiding the... Read more

Was this review helpful? 2 4

  • Sep 04, 2012
  • Shipping
  • Columbus, Ohio
  • 1
  • 1
  • 86
  • REVIEW RATING 1/5

On September 4, 2012, in Erie PA, I was driving to work on West 26th Street (going east to west). The driver of the United Van Lines truck came off of the highway onto West 26th Street and proceeded to merge from the right lane to the middle lane and then the left lane without any turn signals. I honked my horn and he ignored me. Then, he merged from that lane to a turning lane (again with... Read more

Was this review helpful? 2 3

  • Jul 14, 2012
  • Transportation and Delivery
  • Monterey, California
  • Traffic Violation
  • 3
  • 3
  • 202
  • REVIEW RATING 1/5

On July 13, 2012 at 10:45 a.m., I was driving in the slow lane along east bound Reservation Road outside of Marina, California, when a United Van Lines semi-truck and trailer next to me in the fast lane decided to change lanes all of a sudden forcing me off of the roadway. I had my son and daughter in the car and honked my horn but the driver kept merging so I slammed on the brakes while pulling... Read more

Was this review helpful? 1 10

  • Aug 18, 2011
  • Moving and Storage
  • New York, New York
  • Movers
  • 1
  • 1
  • 98
  • REVIEW RATING 4/5

I hired United Van Lines to move my goods from Houston to New York. It was the worst experience ever. To begin with, they scheduled the delivery one day, but it never arrived. We called them back, and they scheduled to make the delivery two days later, but the goods did not arrive again. This time, without even notice. Even worst, the agents Trease Sinclair and Karyn Cloyd would not respond our... Read more

Was this review helpful? 2 1

  • Jul 17, 2011
  • Shipping
  • Los Angeles, California
  • 2
  • 2
  • 151
  • REVIEW RATING 4/5

These guys should be turned into the better business bureau. Do NOT use them. I was moving everything from one storage locker to another, from Washington to Calif. I provided them with a detailed spreadsheet of what was in the locker. Once they got to the locker, two hours late, they DOUBLED my estimate, which was contractually not to exceed 10% of the quote. They not only did not honor... Read more

Was this review helpful? 2 0

  • Jun 15, 2011
  • Shipping
  • Newark, New Jersey
  • Moving Company
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

United Van Lines broke the legs off a buffet server during a long distance move. They alleged the legs were broken when they picked this up. This is a total lie. The legs were broken by the crew that picked up the piece and brought it into storage. The delivery crew told us when they picked up the furniture from storage it was they only piece in my shipment still wrapped in blankets. They... Read more

Was this review helpful? 2 1
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