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United Van Lines/Igo Moving and Storage has lied, tried to cheat me and all the while my husband's company paid for the move. I will not let my story go unheard. Steve Nogg flat out is a liar. #fedupinarizona Add comment

United moved our neighbor on December 31, 2014. Mover parked his van in front of our house, which isn't great for us, but it's understandable, because the van was long. This next action, however, was not understandable: The mover let his dog out of the cabin, and into our yard. I watched as the dog pooped. Mover did not clean it up. In our part of the country, dog owners are expected to clean up... Read more

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United employees while in uniform often congregate (just about everyday) on the street where I live. They use the company trucks for personal use - mostly shipping drugs, etc... The often deal and use drugs on the street, while in uniform. I had a couple of issues with them, often calling the police, but there wasn't much the police can do about it, since there's no property damage done to us. ... Read more

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i moved to texas from mass recentley the salesman quoted me a price including the amount of boxes needed to be packed and a weight of 8000 lbs the packers who were great packed 180 boxes i was quoted 72 my shipment weighed 14000 lbs they screwed me n destroyed 3antique furniture items plus the crew leader smelled like a brewery plus delivery was 4 days late! only good workers were packers thanks... Read more

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WARNING!! DO NOT USE UNITED MOVERS! We moved from AL to FL in June. Our entire 17,000lbs. of everything we owned sat on a hot, humid truck for WEEKS before it was unloaded and then a water leak was discovered. I was refused seeing my things by Suddath in Clearwater. Everything on that truck was a perfect breeding ground for mold spores. United in St. Louis HQ encouraged me to sue them and told me... Read more

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I just moved from Florida to New York and decided to use a moving company. I decide using a big name moving company would be the most reliable. IT WAS NOT. I chose to have my boxes and furniture placed in a crate of its own at the recommendation of the company to ensure all items would arrive at the same time. Once the crate was taken from Jacksonville, it was stored in storage until it was pick... Read more

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Consumer's Original Complaint : Price for service was changed 4 times. By the time it as changed the last time, I had no choice but to stay with Brooks Transfer and Storage/United. Poor customer service. Order number is U0598-00160-4. I moved from Williamsburg to Rocklin to help my daughter and grandson, I am a widow for two years. I packed furniture and drove myself in a Penske truck (good... Read more

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Warning - don't believe your contract. A) will deliver outside guaranteed window b) despite "full replacement guarantee" - on my 60 items destroyed - are offering me about $.10 on the dollar. File a complaint with the US Department of Transportation - easy to do online! I have been in contact with numerous layers of mangement - Including the President and COO office and failure to deliver or... Read more

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My experience with United Van lines was horrid. The company mission statements states they provide “superior service to every customer, every time, creating customers for life” First of all they fumbled the ball by not meeting the agreed delivery date. After being notified the agreed delivery date would not be met, I was assured three more dates that my household good would be delivered. ... Read more

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United moved us (military move) from New Orleans to Castle Rock, CO. The pakcers did not properly mark boxes. The loaders forgot boxes/wrapping for TVs, mattresses, and other items. The loaders did NOT secure the load; it toppled enrout. Our costs are over $10,000 in damages. This all happened in May 2012. It is now February 2013, and we STILL do not have resolution. ALL EFFORTS TO CONTACT... Read more

Was this review helpful? 5 3
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