Latest review first
United Van Lines in Evergreen, Colorado - United Ripped Off My 83 Year Old Mom
United Van Lines and UniGroup has refused repeatedly to correctly process and appropriately compensate my 83-year-old mother for a legitimate claim for loss under a Full Replacement Value Coverage we purchased from United Van Lines when moving her from Texas to Colorado in March of last year. We have addressed this issue with over a dozen employees of United Van Lines, from the salesman who sold us coverage and services, to the President of the sub, Suddath Relocation, to multiple claims adjusters. We have sent letters to the Pres and Chairman of the Board of UniGroup. The company initially rejected her claim, then offered $250, then upped it to $750, then to $1200, calling it a “good will gesture”. We are completely blown away that this supposedly legitimate company would take such tactics, when faced with simply processing a claim for loss of goods. Our claim is for $2411.
United Van Lines in Denver, Colorado - Driver ran red light, almost hit me
In Lafayette, CO, at 2:15 PM, a united van lines driver ran a time red light and almost hit me. I had to slam on my brakes to avoid a collision. I did not catch the license plate, but I did see what seemed to be an ID number On the back door. The number was 604078. The driver seemed to have only barely noticed the fact that he ran a red light and almost hit at least two cars. In avoiding the crash, another car almost went into the traffic light pole. I am not pleased At all.
United Van Lines in Columbus, Ohio - Unsafe driving habits of United VanLines
On September 4, 2012, in Erie PA, I was driving to work on West 26th Street (going east to west). The driver of the United Van Lines truck came off of the highway onto West 26th Street and proceeded to merge from the right lane to the middle lane and then the left lane without any turn signals. I honked my horn and he ignored me. Then, he merged from that lane to a turning lane (again with out turn signals), realized a mistake and came back into my lane. Thankfully I realized early on that he was an unsafe driver and was staying far away from him. I am tired of truck drivers complaining about drivers, when they are no better.
Beware United Van Lines Truck Drivers
On July 13, 2012 at 10:45 a.m., I was driving in the slow lane along east bound Reservation Road outside of Marina, California, when a United Van Lines semi-truck and trailer next to me in the fast lane decided to change lanes all of a sudden forcing me off of the roadway. I had my son and daughter in the car and honked my horn but the driver kept merging so I slammed on the brakes while pulling completely off of the pavement and onto the sandy shoulder. Had I not done so there would have been a collision and there would have been injuires or worse. I guess the driver did not see me or hear my horn which I feel reflects badly on United Van Lines truck drivers. The trailer license plate number was California 4JX1953. The driver was obviously lost as he pulled back into the fast lane and then turned onto Imjim Road a short way down the roadway so there was no reason to merge into my lane of traffic.
United Van Lines (worst experience ever)
I hired United Van Lines to move my goods from Houston to New York. It was the worst experience ever. To begin with, they scheduled the delivery one day, but it never arrived. We called them back, and they scheduled to make the delivery two days later, but the goods did not arrive again. This time, without even notice. Even worst, the agents Trease Sinclair and Karyn Cloyd would not respond our calls. I tried calling customer service, but they were not either very helpfull thus far. The company is not professional at all. During the packing process, the experience was great, but once they collected the payment, they didn't care at all. It became hard to reach our contact agents, and they made me loose a lot of time due to their lack of organization. In the last three years I moved 5 times, and this was the worst experience ever. I have not received a response yet from their Corporate division. As you can notice, the overall rating for this company is the worst. I hope nobody faces this problems.
All United Van Lines bait and switch tactics
These guys should be turned into the better business bureau. Do NOT use them. I was moving everything from one storage locker to another, from Washington to Calif. I provided them with a detailed spreadsheet of what was in the locker. Once they got to the locker, two hours late, they DOUBLED my estimate, which was contractually not to exceed 10% of the quote. They not only did not honor this, but could not tell me why the estimate was so far off. Since I had flown up to Seattle for the move, I tried to reconcile with the management for another half an hour over the phone, only to get more run around. They started to try and bargain with me and that's when I told them to forget the move. Bait and Switch!
United Van Lines broke my furniture and blamed me
United Van Lines broke the legs off a buffet server during a long distance move. They alleged the legs were broken when they picked this up. This is a total lie. The legs were broken by the crew that picked up the piece and brought it into storage. The delivery crew told us when they picked up the furniture from storage it was they only piece in my shipment still wrapped in blankets. They removed the blankets because they belonged to the original crew--- the legs fell out. They felt that the pick up crew was trying to hide the damage in order to put the blame on them. I am outraged at the lies an deceipt perpetrated by a large allegedly professional moving company. They are refusing to make restitution because they said we signed the inventory which stated the damage. The inventory is totally illegible and is thrust in your face to sign as the mover is walking out the door. If in fact there was such devastating damage why wouldn't the mover have brought this to my attention so as to preclude any issue of liability later on. This was just an unmitigated lie by the crew to hide major damage perpetrated by them.
UNITED VAN LINES POOR CUSTOMER SERVICE/BAIT AND SWITCH SERVICE
Complaint Description: On 6-9-1011, I was contacted by Mr Robert Igneri to discuss plans for my upcoming military move. I spoke with Mr Igneri and informed him that I had already found a company and had placed a deposit of 200. He asked how much I had paid for the move to which I replied 1400. Mr Igneri stated "baby I can beat that price by 100 dollars and I am good looking." He also stated that he could deliver on the same day as the previous carrier. He used the old bait n switch move on me
Suddath, Very Unproffessional/United Van Lines
First off pack crew, loading crew both showed up hours late. Our sales person (Caroline) assured us we would have no problems, Well found out talk was cheap, Services we requested like having certain items, pictures crated were never set up or done. After she once again promised us the service. Due to her not setting up the service, we had several pictures broken, and furniture we wanted crated damaged. After leaving several messages for her to return our call, it looks like we will not get one. This is by far the worst move we have ever had to deal with, Thanks To Caroline who by the way is out of there Jacksonville Fl. office. Her promises were no more then just lies. The crew we were sent were rude, I never heard so much cussing, swearing in my life as these people did. They had no respect for us, my children. Besides the damaged items, we had several boxes delivered that were now open, We have no idea or way of knowing what was taking out of them. Very displeased with Suddath/United, But i know now it will be the last time we use or recommend Suddath/United to any one whos moving.
In March 2008 I hired Wade Odell, a United Van Lines agent in Midland Park, NJ, to move me from Lyndhurst NJ to Denver CO. I interviewed 4 movers and specifically choose Wade Odell due to their affiliation with United Van Lines. The movers arrived 1 ½ days late....
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