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We were moving from New Mexico to Missouri in August 2015. We hired United Van Lines to do the move and paid full price for the insurance with no deductible so that all damage would be covered. The local contractor, Johnson Moving & Storage, came and loaded our boxes...
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Review
#788757 Review #788757 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
21 November 2015 PresidentUnited Van Lines1 United Dr.Fenton, MS 63026-2535 RE: Move order number XXX-YYYY-ZZ Dear __________, I am in the final stage of a move between Malvern, PA and Reno, NV. The move is being coordinated by Holman Moving Systems. This move should...
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Review
#785753 Review #785753 is a subjective opinion of poster.
Reason of review
Everything
Loss
$10000
Preferred solution
Price reduction
1.0
Details
Holy cow what a HORRIBLE experience! I moved with United Van Lines from Walnut Creek to Scottsdale about 2.5 years ago and it was great. They were in and out of my apartment in less than 2 hours both when they loaded and unloaded my stuff- AND when they loaded my stuff...
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Review
#783941 Review #783941 is a subjective opinion of poster.
Cons
  • Turn around time
  • Service
  • Price
Reason of review
Poor customer service

United Van Lines in Lyndon, Kansas - DON'T USE THIS COMPANY

1.0
Details
My husband and I moved from Canada to Kansas. First of all the representative in Canada did not give us the correct information to get our household items across the border. They had to be put into storage for 3 12 months in which we had to pay $1000.00/ month storage. When our things final arrived we found that our compact tractor was damaged along with a custom made TV Cabinet and our BBQ pit. Our claim was submitted as per the rep from United. He did not tell us that we could not get the tractor repaired. They came out and inspected the TV cabinet and the BBQ pit, but the tractor was not there. The driver that brought it from Canada to us couldn't start it because they had broken the filter off and all of the fluids had drained out while in storage in Calgary. He took pictures of it showing all the fluid on their warehouse floor. All we got was $500 for the claim, which was for the cabinet and the BBQ. The repair to the tractor alone was $2800.00. They denied the tractor repair, based on the fact they couldn't see it. We had multiple pictures and the driver's name that witnessed that it was damaged. To top it all off , this move has cost us over $20,000.00. We were also told that what they packed, they would put back together. That didn't happen either. It took over 10 calls in order for someone to call us back the first time. If you don't want to go broke and care about your things, then DON'T USE THIS COMPANY!!!
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Review
#779558 Review #779558 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Pay my repair bill on the tractor that your company broke.
1.0
Details

Update by user Jan 18, 2016

Dear customer service:

I am writing once again to let you know how disappointed I am with United Van Lines... the only person who did their job and kept in touch with me was Tenesha Williams in claims who was outstanding in doing her job.. as far as the rest of people w...

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Review
#772838 Review #772838 is a subjective opinion of poster.
Cons
  • Customer service reliability packing charges
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
they were 2 weeks late 1000 lost shelves to antique cabinet priceless 1000 overcharge on their packing 1000
1.0
Details
I have been in the moving and storage for the past 32 years and corrigan moving systems and united van lines do nothing but rip off and steal drivers fuel surcharge and than after they steal it, they want you to go chase loads I'm a one operator at united which means...
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1 comment
Anonymous
#1613972

I'm especially thankful for one driver. In a snow storm myself and 6yr old son headed from Calif to Nebraska with a loaded broke down u-haul , stopped to help.

Went got another u haul loaded it in the thick snow. That was in the 70s is there anyway to find out where he is now, a real person search.

Name was John Blackburn from Mo.? My name Terri, son Paul

Review
#708998 Review #708998 is a subjective opinion of poster.
Cons
  • Coriigan
Reason of review
Problems with payment
Preferred solution
Full refund
1.0
Details
I feel it is my duty to warn anyone who is thinking about using United Van lines. We called Geiger Transfer & Storage for United Van lines in Evansville Indiana. They made many promises including insurance. We paid $750 for insurance. The driver, John, showed up...
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Review
#702968 Review #702968 is a subjective opinion of poster.
Reason of review
Bad quality

United Van Lines in Reno, Nevada - Pay them to break your things

1.7
Details
They seemed like a very good company, until they delivered my stuff. Here are some of the highlights Dinning table was ripped in half. The top part ripped apart from the base. Childs crib was dissembled by them and all the screws and bolts thrown away. I was just delivered individual parts, and am now left to figure out where to get the parts from At least 1/3rd of my boxes were crushed. A box with a big label of “Fragile” was crushed so bad, that in-spite of heavy bubble raps on all my glassware were broken into pieces. Dresser tables base was broken And now that I have started the claim with them, they barely respond. The worst moving experience. The disrespect and indifference they handle people belongings is just disgusting.
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Review
#679842 Review #679842 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • United Moving Complaints

Do not use United Van Lines

I moved to Vero Beach from Long Island NY The salesman came in and showed me a tape of how professional his company is.They came to my house 6 hours late with workers off the street When the came to my house in Vero Beach they came in with the wrong furniture There was a lot of items broken and missing I was missing tools my kitchen boxes dishes cat cages I called them up they were very nice on the phone saying they will make good Just another lie they did nothing Next time I will get a pod at least I will know I will get everything.
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Review
#637609 Review #637609 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

United Van Lines in Charlotte, North Carolina - Damaged and missing items

Moved from NYC to Charlotte, NC was told items would stay on the same truck which was not true. Once in Charlotte they sent 3 men who hardly spoke English, so I didn't realize a box of expensive dishes were missing until I unpacked. All of my wall units were broken at the top, the mirror had fallen off the unit, the glass door was broken. My treadmill was taken apart and dropped now it's not working at all. Over $6,000 in damages and they sent me a check for $186.00.. They are the worst movers in the business... They are also called Liberty moving!!!! Run as fast as you can don't ever use them!!!
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Review
#636686 Review #636686 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Bad quality
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • United Moving Complaints