United Van Lines Reviews and Complaints
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ISSUES RESOLVED
41
TOTAL REVIEWS
$210K
CLAIMED LOSSES
$12.4K
AVG LOSS
9.6K
PAGE VIEWS
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Cons
- Customer service
- Staff
- Price
Pros
No items
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- Latest review first
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Most Helpful
Family moved to Charlotte, NC from Newport Beach California 3 years ago and the move went so well, nothing missing or damaged. Fast forward to August 6, 2018 when we made the worst decision of our lives to hire United Hilldrup Van Lines to move our household items back...
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Review
Reason of review
Problem with delivery
Loss
$20000
Preferred solution
Full refund
I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that...
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Review
Service
Reason of review
Poor customer service
Loss
$6200
Preferred solution
Price reduction
Our Estimator verified moving costs would be less than estimate If we moved less weight. This was not true and the reason was that there was not a required clause which was never disclosed to us. The Vague signed contract did not reflect this either. We were told boxes...
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Review
Service
Cons
- Lying about prices
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
They came and took my stuff, got paid for the move, and never heard anything more from them! Every time I call I get cut off. Then they blocked my number! Avoid at all costs! United are a total joke, nothing but scam artists! I can't tell you how infuriating it is, the...
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Review
Service
Cons
- Customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered
Delivered my furniture four weeks later. The bedroom sets looked like they were out in the sun burned, scorched, and the finish was ruined with pieces of the wrapping blankets stuck to them. My brand new coffee table has chips on the side right down to bare wood. Half...
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Review
Service
Reason of review
Problem with delivery
My husband is active duty military and we were assigned United Van Lines suddath logistics for his move. Long story short they picked up the day after Thanksgiving the rdd date was supposed to be February 9th it is now March and still his property is nowhere to be...
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Review
Service
Reason of review
Poor customer service
This is the second time I have had to write a review. The general manager of Suddath finally called me or should I say I finally got in touch with him. He was rude and had quite an attitude. He said he would research the issue and call me back. I think that was two...
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Review
Service
Cons
- Amything
Reason of review
Poor customer service
I had hired United, who worked with a specific storage company to move and store my furniture for 18 months. The pick up was great, and I paid my $200.00 storage fee each month, and in July was set to have my furniture moved from Fresno, CA to Chandler, AZ. I called...
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Review
Service
Reason of review
Whole experience
Loss
$10000
Preferred solution
Full refund
Many items moved by United Van Lines / Armstrong Relocation Services and contracted with Kevin R. Pool CRP(certified relocation professional) at 3359 Bruening Ave SW, Canton, Ohio were broken and damaged. The move was supposed to be done in two days but it took three....
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Review
Service
Cons
- Service and customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
United Van Lines Moving Service Review from Madison, Alabama
We were quoted a price for the move. When we were done unloading, the driver gave us the invoice and it was approximately $900 less than the quote. When i questioned the difference, he said we used less boxes/materials. So i should expect a refund of the difference. NOT. i just received a new invoice with the check amount i paid. Watch out for them. I would stick with Allied if i could do it again.
Review
Service
Reason of review
Pricing issue
United Van Lines in Houston, Texas - Car damaged in transit
I had a new paint job done on my car and when it was delivered it had scratches and parts were damaged. They did not pay me enough to even get the damages fixed. The claim letter does not mention the damages that I have on my car. It seems like the guy does not know how to do the job right when he comes to check the car for damages. They do not do a professional job. When emailed, there is no response for months. DO NOT use them for moving. Terrible customer service.
Review
Service
Cons
- Customer service
Reason of review
Damaged or defective
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