United Van Lines Reviews

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Almost a month ago me and my mother moved from Greer SC to Waycross GA. I hired United due to the fact every other van line quoted me the exact estimated cost for the move. The arrival went well although some boxes were rough handled a little. However they held my...
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#2012220

Monetary Loss: $2080

ID
#2547431 Review #2547431 is a subjective opinion of poster.
Service
United Van Lines Long Distance Moving Service
Cons
  • Customer service
  • Lying about prices
  • Damaged furniture
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer

Long distance move

No one answering the phone
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ID
#2209244 Review #2209244 is a subjective opinion of poster.
Location
Euless, Texas

Seeking full time employment

I live off of laney walker blvd a great man and worker seeking an interview for a fulltime job.l am Leon A Starks! I will send yall my resume a friend of mine name Tyrone Hamilton told me about the job
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ID
#2197555 Review #2197555 is a subjective opinion of poster.
Location
Augusta, Georgia

I made a complaint the next day Garrett was calling me and he got it straight as soon as possible

I purchased a Coleman cooler plug in from ATA the cooler went out quit working and approximately 2 weeks 2 and a 1/2 weeks and the TA and press God hearted saw in the TA are the petro and Little Rock Arkansas didn't really understand or do anything about the situation. When I talk to Garrett Justin Garrett which is a regional manager he took care of the situation fast also would the people that was causing so much grief
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ID
#2114442 Review #2114442 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

Just Bad!

Family moved to Charlotte, NC from Newport Beach California 3 years ago and the move went so well, nothing missing or damaged. Fast forward to August 6, 2018 when we made the worst decision of our lives to hire United Hilldrup Van Lines to move our household items back to CA. I was shown colored pictures of how they protect your furniture and other large items that cannot be boxed. Shown detailed photos of how it is loaded and shipped in their trucks, this is why we decided to go with them. FALSE ADVERTISING AND LIES!!!!! So the sting of having to pay $2,500 more for their great service and reputation really hurts now that most of the items that were not in boxes came damaged or did not come at all! Thank goodness I packed the boxes really well because they looked pretty bad upon delivery. Lost end table, mirrors, 2 boxes with pictures and personal items that cannot be replaced. Damaged kids 1 year old bikes so bad had to have them repaired as were crushed pretty bad in the truck. Which brings me to their truck...I was asked to go inside to help locate my items and what I saw was disgusting! How the items were thrown inside and just dumped on anything without thought, no wonder why my items came in the condition they did. They shrink wrapped my couch and chairs but most of the wrapping was torn so my new furniture is now dirty and ripped. Piano bench and cord missing to Yamaha Clavinova piano. Driver calls 11 days later saying he found the bench and will bring it. Ordered the new cord and tested piano, sound now garbled and low - PIANO MUST HAVE BEEN DROPPED!!! What the heck! Damaged so many other furniture pieces, too many to notate. Why did we bother moving our items and paying the moving fee???? Claims department is a joke and an insult to someone that has lost so much of their belongings. To others with similar issues, you can file a complaint with the Dept of Transportation DOT. There should really be a class action lawsuit against this moving company. Bad business, bad customer service, just BAD!!!
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ID
#1361245 Review #1361245 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
United Van Lines Long Distance Moving Service
Reason of review
Problem with delivery
Loss
$20000
Preferred solution
Full refund
New Reviewer

Never hire United Van Lines

I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that it is good that the customer was honest because otherwise he would have no idea where they were. I called United and they acted like they had no idea. Still waiting for a callback. I was told all of my things would be wrapped together. Over $6200.00 to go through this incompetents. NEVER HIRE UNITED VAN LINES. I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that it is good that the customer was honest because otherwise he would have no idea where they were. I called United and they acted like they had no idea. Still waiting for a callback. I was told all of my things would be wrapped together. Over $6200.00 to go through this incompetents. NEVER HIRE UNITED VAN LINES.
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ID
#1298855 Review #1298855 is a subjective opinion of poster.
Location
South Windsor, Connecticut
Service
United Van Lines Moving Service
Reason of review
Poor customer service
Loss
$6200
Preferred solution
Price reduction

Lied about what was covered

Our Estimator verified moving costs would be less than estimate If we moved less weight. This was not true and the reason was that there was not a required clause which was never disclosed to us. The Vague signed contract did not reflect this either. We were told boxes picked up after the move would be for no charge. Not true. Asked for actual weight of goods and they said they did not keep any records of it. Seriously? This company appears to be only concerned with making a profit with absolutely no concern for good faith promises made or ar best they are or purposely misleading.
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ID
#1173129 Review #1173129 is a subjective opinion of poster.
Location
South Windsor, Connecticut
Service
United Van Lines Moving Service
Cons
  • Lying about prices
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
New Reviewer

Total incompetent disaster!

They came and took my stuff, got paid for the move, and never heard anything more from them! Every time I call I get cut off. Then they blocked my number! Avoid at all costs! United are a total joke, nothing but scam artists! I can't tell you how infuriating it is, the way they disrespect their clients! It has been over 2 months now and I have no idea where my belongings are, since as soon as I call they hank up on me. I have asked to talk to a manager, and they hang up! I ask for customer service and they hang up. As soon as they answer they hang up! Pick ANY OTHER MOVER besides United of kiss your belongings goodbye!
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ID
#1117141 Review #1117141 is a subjective opinion of poster.
Service
United Van Lines Moving Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered

A horror show

Delivered my furniture four weeks later. The bedroom sets looked like they were out in the sun burned, scorched, and the finish was ruined with pieces of the wrapping blankets stuck to them. My brand new coffee table has chips on the side right down to bare wood. Half of my items are missing. They said they are on another part of the truck and will be back with them. The feet of some furniture is missing and I have legs to tables but no tables.All my boxes look like they went through a war. Absolutely no care was taken for my belongings. STAY AWAY FROM THIS COMPANY.
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ID
#1101496 Review #1101496 is a subjective opinion of poster.
Service
United Van Lines Moving Service
Reason of review
Problem with delivery

United Van Lines - Moving Service Review

My husband is active duty military and we were assigned United Van Lines suddath logistics for his move. Long story short they picked up the day after Thanksgiving the rdd date was supposed to be February 9th it is now March and still his property is nowhere to be seen. Attempts at contacting management at this company have been fruitless. Their customer service is abysmal. I was able to track his property using the bill of lading and calling the subcontracted truckers and had better luck there than with trying to contact any representative at this sorry excuse for a company. We still do not know the condition of his property or when it will be delivered! Stay far far away if you have any choice in the matter.
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ID
#1016798 Review #1016798 is a subjective opinion of poster.
Service
United Van Lines Moving Service
Reason of review
Poor customer service

No return call and no communication with problems

This is the second time I have had to write a review. The general manager of Suddath finally called me or should I say I finally got in touch with him. He was rude and had quite an attitude. He said he would research the issue and call me back. I think that was two months ago. I had so much damage on my move. The adjuster finally came on 9/22/2016, almost a month ago, and Beatrice (the lady handling the damages for Suddath), has yet to contact me. What is wrong with this Company? Have they ever heard of customer service? I am writing instead of calling in case I have to take this to a higher level.
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ID
#938179 Review #938179 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado
Service
United Van Lines Manager
Cons
  • Amything
Reason of review
Poor customer service
New Reviewer

What a nightmare!

I had hired United, who worked with a specific storage company to move and store my furniture for 18 months. The pick up was great, and I paid my $200.00 storage fee each month, and in July was set to have my furniture moved from Fresno, CA to Chandler, AZ. I called United to schedule it, and they informed me that they had severed ties with the storage facility, and my furniture had been moved without my permission or consent. I still decided to keep with United and a move coordinator scheduled my move. I was required to be at the facility when my furniture was being transferred so I spent 800.00 on a plane ticket to be there. I arrived at the new facility of the storage company on the morning of the scheduled pick-up, as did United, only to find out there was no notification from United to the storage facility that they storage vaults were to be pulled. Spent hours on the phone with my coordinator that morning, only to be threatened by the owner of the storage company. I had to leave the property and fly back home without my furniture. Several weeks later they offered to have my furniture moved from the facility to a United holding area, where it could stay until a move was scheduled, yet I would have to pay for that on top of the move. Yes, I eventually got my furniture, but things were badly damaged. Dining room table was scratched up as well as almost all pieces of my bedroom set. Missing items such as hardware for furniture was missing, and boxes were so badly damaged that they were not even in the form of a square any more. A quote of $5000.00 for the move ended up costing over $8000.00 with all the added expenses that I was forced to incur. Nobody at United could explain why they released my personal property to the storage facility (which moved to a town 100 miles away) without my permission. I was never told about the split between the two companies and would have never given just anybody the rights to move my personal belongings. United never even called to apologize, they just swept the whole thing under the rug and I never heard from them until they charged my credit card.
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ID
#923774 Review #923774 is a subjective opinion of poster.
Location
Chandler, Arizona
Service
United Van Lines Moving Service
Reason of review
Whole experience
Loss
$10000
Preferred solution
Full refund
New Reviewer
Many items moved by United Van Lines / Armstrong Relocation Services and contracted with Kevin R. Pool CRP(certified relocation professional) at 3359 Bruening Ave SW, Canton, Ohio were broken and damaged. The move was supposed to be done in two days but it took three....
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ID
#861962 Review #861962 is a subjective opinion of poster.
Location
Holt, Michigan
Service
United Van Lines Moving Service
Cons
  • Service and customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

United Van Lines Moving Service Review from Madison, Alabama

We were quoted a price for the move. When we were done unloading, the driver gave us the invoice and it was approximately $900 less than the quote. When i questioned the difference, he said we used less boxes/materials. So i should expect a refund of the difference. NOT. i just received a new invoice with the check amount i paid. Watch out for them. I would stick with Allied if i could do it again.
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ID
#845663 Review #845663 is a subjective opinion of poster.
Location
Madison, Alabama
Service
United Van Lines Moving Service
Reason of review
Pricing issue

Car damaged in transit

I had a new paint job done on my car and when it was delivered it had scratches and parts were damaged. They did not pay me enough to even get the damages fixed. The claim letter does not mention the damages that I have on my car. It seems like the guy does not know how to do the job right when he comes to check the car for damages. They do not do a professional job. When emailed, there is no response for months. DO NOT use them for moving. Terrible customer service.
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ID
#810358 Review #810358 is a subjective opinion of poster.
Location
Houston, Texas
Service
United Van Lines Moving Service
Cons
  • Customer service
Reason of review
Damaged or defective

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